We’ll be away from 20 September to 8 October. You can still browse our website and place orders as normal during this time. Please note that orders placed during this period will be processed and dispatched after 8 October. Thank you for your patience and continued support.

AI PRINT LABAI PRINT LAB

Shipping Policy

Shipping Policy

We want every order to arrive safely, quickly, and in excellent condition.

All AI PRINT LAB orders are carefully prepared, packed, and dispatched from the UK. Please read the shipping details below before placing your order.

Processing Time

Most orders are prepared and dispatched within 1–3 business days, Monday to Friday.

During busy periods, large orders, or custom print requests, processing may take slightly longer. We will always do our best to prepare your order as quickly as possible.

Estimated Delivery Times

United Kingdom

UK orders usually arrive within 1–3 business days after dispatch, depending on the courier service and delivery location.

Europe

European orders usually arrive within 5–7 business days after dispatch.

Delivery times are estimates and may vary due to courier delays, customs checks, public holidays, or busy seasonal periods.

Shipping Costs

Shipping fees are calculated automatically at checkout based on your delivery location and the items in your order.

The final shipping cost will be shown clearly before you complete your purchase.

Order Tracking

Once your order has been dispatched, you may receive a tracking number or delivery update by email, depending on the delivery service used.

Please make sure your email address and delivery address are correct when placing your order.

Packaging

We carefully package every order to help protect your prints during delivery.

Posters, framed prints, and canvas prints may be packed differently depending on the size and product type, but all orders are prepared with care to reduce the risk of damage in transit.

Damaged or Delayed Orders

If your order arrives damaged, please contact us as soon as possible with:

✓ Your order number
✓ Clear photos of the damaged item
✓ Clear photos of the packaging

This helps us review the issue quickly and arrange the best solution.

If your order has not arrived within the expected timeframe, please contact us and we will help check the status.

Incorrect Delivery Information

Please make sure your delivery address is entered correctly at checkout.

AI PRINT LAB cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Questions About Shipping

If you have any questions about delivery, shipping costs, or your order status, you can contact us by email.

Email: info@aiprintlab.co.uk

We currently offer customer support by email and aim to reply as quickly as possible.