Return & Refund Policy For UK & EU Customer

We want you to be happy with your order. If something is not right, please contact us and we will do our best to help.

Please read our return and refund information below before making a purchase.

Returns

You may request a return within 14 days of delivery.

To qualify for a return, the item must be:

✓ Unused
✓ In its original condition
✓ Returned with suitable protective packaging
✓ Not damaged after delivery

Please contact us before sending any item back so we can review your request and provide the next steps.

Custom or Personalised Orders

Custom-made, personalised, or made-to-order items may not be eligible for return unless they arrive damaged, faulty, or incorrect.

This includes artwork created or printed specifically for your order, personalised text, custom sizes, or customer-supplied images.

Refunds

Once your returned item has been received and checked, we will confirm whether your refund has been approved.

Approved refunds will be processed using your original payment method.

Please allow up to 7 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

✓ Your order number
✓ Clear photos of the item
✓ Clear photos of the packaging
✓ A short explanation of the issue

We will review the problem and help arrange the best solution, which may include a replacement, refund, or another suitable resolution.

Return Shipping

Unless the product is faulty, damaged, or incorrect, the customer is responsible for return postage costs.

We recommend using a tracked delivery service when returning items, as we cannot be responsible for returns lost in transit.

Non-Returnable Items

The following items may not be eligible for return:

✓ Custom or personalised prints
✓ Made-to-order artwork
✓ Items damaged after delivery
✓ Items returned without suitable packaging
✓ Items returned after the return period

How to Request a Return

To request a return or report a problem with your order, please contact us by email.

Email: info@aiprintlab.co.uk

Please include your order number so we can help you faster.

Questions

If you have any questions about returns, refunds, or damaged orders, please contact us and we will be happy to help.